Service

Whiteline has built a successful business as a manufacturer and fabricator since 1984, supplying a variety of independent installer customers with our quality products and great service. Over the years we have grown closer to our customers, developing ever stronger links and working together to grow together. Our customers have supported us and stayed with us because they like the way we try to help them, to go the extra mile, to make a real difference. That’s the way we like to work with everyone.

We shall continue to support and work with our current customers and are looking to find new customers that are looking to develop with a different type of supplier like Whiteline. We’re ready to listen, learn and understand your business. Ready to supply and support you to meet your future needs.

What we can do for you?

We supply our customers with the highest quality products and service, delivered by our highly skilled and committed staff. But at Whiteline we want to go further, working with you, in partnership, in order to help you (and therefore us) to grow.

Sales Support

Our sales support is specifically designed to assist you in acquiring new business, as well as supporting your existing client base and promoting the services you offer:

  • NRG Website Home PageSales Team Incentives – PlatinumNRG Rewards Scheme
  • Receive Retail Sales Leads from our PlatinumNRG website
  • Sales and Product Presentations
  • Product Training
  • Sales Promotion Support
  • Access to our Showroom and Factory Tours
  • Showroom Support

Marketing Support

Our marketing department is dedicated to providing you with the very latest in product and company information, offering on hand advice and support to assist your latest promotional activities or to help you:

  • Access to our exclusive customer website
  • Full suit of Point of Sale material with options for bespoke overprinting
  • Product Brochures, Technical Catalogues and Corporate Brochures
  • Project Photography, Case Studies and PR
  • Company Branding
  • Window Design and Quotes on the web

At Whiteline we believe that support is key to building and sustaining long term relationships. As part of our customer support package, here are just some of the ways we can help and support you.

The mix of products and support that we offer to our customers is what makes Whiteline unique. But we also take great pride in providing a wide and growing range of services that make us stand out from the crowd.

Customer Care

Our support package provides you with commercial tools, information and technical advice on all aspects of our business together, including:

  • Guaranteed 5 working day turnaround on standard products
  • 10 year PVCu guarantee on standard products
  • Access to our secure Customer Website for order, delivery tracking, statements and much more.
  • Window Designer tool, Remote quotes, processing and much more via the web
  • Technical drawings, product application and performance details
  • Product Advice
  • Building Regulations and Window Energy Ratings (WERs) Information
  • Quotation Service
  • Product Training
  • Pre and post-sales support including professional customer services team

Quality Assured Products

With our unique products and excellent manufacturing facilities, you can rest assured that the product you receive will be the highest quality available.

  • 50,000 square foot of manufacturing space utilizing the very latest technology
  • Quality Assured with BMTrada Certification
  • Designed and Manufactured in Britain
  • Choice of PVCu, Aluminium or Timber
  • SlimSASH profile exclusive to Whiteline
  • Extensive range of colour finishes and foils
  • Triple glazing and accessory options
  • Market Leading Energy Efficiency certified by the BFRC
  • Secured by Design Certified
  • Reliable Delivery Service with agreed delivery times tailored directly to your needs
  • Our own modern fleet of delivery vehicles

Customer Web Services

Whiteline can offer extensive web services to our customers via a real time, easy to use website.

Once you start trading with Whiteline we will set up an online account for you. Using a secure login you will be able to access a variety of information, ranging from financials to customer specific information. We can even set multiple access levels for you and your staff.

Customer Website Login

Real Time Window Designwp76aa96a6_05_06

Many of our existing customers enjoy the benefits of using our real time window design wp2870de00_05_06system. Price and material lists are customer specific, so you can create quotes and send them remotely to Whiteline as orders. Whiteline fully support this system for you.

  • Real time
  • Secure
  • Seamless Order Processing
  • Quotations
  • Price Lists
  • Graphical Interface